Enrolment Policy/Re-Enrolment

Enrolments

All first time enrolments must complete the appropriate enrolment form and a confirmation email will be sent to you with further details.

Note: Children are automatically re-enrolled for the following term. Families wanting to cancel must communicate via email in the last week of term.

 

Payments And Refunds Policy

 

Full payment is required by the start of the new term. If the terms of the account exceed 7 days from the Invoice Payment Due Date your place in the program may be lost.

No refunds will be given for non-attendance. A refund or credit may be offered if you have a valid medical reason.

Method of Payment

Payments must be made by Direct Debit (details on the invoice), cheque made payable to “Dionysia Paronis” or cash.

Late Payments

If payment is not made on time or an arrangement has not been made by contacting Little Tennis Stars beforehand, your child may be removed from the class list.

Privacy Policy

Little Tennis Stars will only store information relevant for coaching and billing purposes and this information is only accessible by the Director. Private information will never be shared with a third party or advertising agency.

Weather Policy

Excessive heat/wet weather:

Lessons may be cancelled if the temperature at the venue is, in our judgment, likely to be excessively hot or too wet during the lesson time.

Children will have the opportunity to make up these lessons or a credit/refund will be issued if they are unable to make up the lesson.

Missed Class/Absent Policy

Make up lessons are permitted under the following conditions only:

  • Absences must be communicated to Little Tennis Stars 24 hours prior to the lesson.
  • Courtesy make up lessons are offered by Little Tennis Stars during the school term at Collingrove Tennis Club by appointment only.
  • If the child does not attend the offered make up lessons, lessons will be lost.
  • Make up lessons are not transferable to other terms or participants.

Public Holidays/Long Weekends Policy

There will be no coaching offered on public holidays. In the event of a public holiday, a make up lesson will be scheduled.

Injury Policy

Little Tennis Stars will act according to their best judgment in any emergency requiring medical attention. Little Tennis Stars are not liable for injury or illness and subsequent costs incurred while undertaking a program or event.

Images and Video Policy

Photographs and video may be taken and used in promotions by Little Tennis Stars on social media, marketing material and on the website.